We want our customers to LOVE our products. If you find there is any problem with your purchase, please feel free to contact us and we'll handle each issue on a case by case basis. WE WANT YOU TO LOVE OUR PRODUCTS and will make every effort to make you a HAPPY CUSTOMER!
If you are not completely satisfied with a Simply Radiant purchase for any reason, please return it for a full refund minus our shipping charge within 30 days from the date of purchase. Please enclose a copy of the packing slip or invoice along with the return.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured United States Postal Service.
We're sorry; return shipping fees are not refundable. Please allow up to 5 business days for your return to be processed from the time that we receive it.
Your refund will be issued to the original form of payment that you used to make the purchase with. We will email you a copy of your refund when it is issued.
Please note that your financial institution will likely take approximately seven business days to reflect this
Leaving us feedback? PLEASE remember this is our livelihood and anything negative hurts our business. We want to make you a happy customer and will do whatever is in our power to make you feel 100% satisfied.
Thanks for visiting Simply Radiant. If you have any specific questions that were not covered here please feel free to contact us and we will be happy to assist you.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CS@youaresimplyradiant.com and send your item to: 2920 Hidden Forest Drive, McKinney Texas US 75070.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4504 Florence Drive Frisco Texas US 75034
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Simply Radiant| Organic Skin Care| Natural Skin Care| Vegan Skin Care| Best Organic Skin Care Products, a women owned, family owned company.