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Frequently Asked Questions

Account Questions

How do I create an account?

Creating a Simply Radiant Beauty customer account allows you to store all of your purchases and shipping information so that you do not have to enter it every time you place an order.

Please note that Simply Radiant Beauty does not store credit card information for your security.

To create an account, enter your information here http://www.youaresimplyradiant.com/account/login.

How can I recover/change my password?

If you cannot remember your password or need to change your password, simply click the word "Sign In" on the top toolbar.  Then click on the forgot password link.   

You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.

What Methods of Payment are accepted?

Currently Simply Radiant Beauty accepts the following forms of payment: America Express, Diners Club, Discover, Google Wallet, Maestro, MasterCard, PayPal & Visa.

How can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.

Unless otherwise stated, we ship all Domestic Orders via Priority Mail to ensure that you can track your package at every step.  Most packages are delivered within 3-5 days from shipment date.

We ship all international orders via First Class Mail International.  This method provides a tracking number but it DOES NOT TRACK once the package has left Chicago.  International orders may take anywhere from 7 - 21 days depending on the destination county. If you would like for us to send your package priority, please email us at CS@YouAreSimplyRadiant.com so that we can give you the shipping cost.

Do we ship internationally?

Yes! Please see below for details regarding tracking.

The electronic version of Electronic USPS Delivery Confirmation International (eDelcon) is available only through USPS-approved PC Postage vendors, Click-N-Ship, USPS® meter label solution (formerly known as Click-N-Ship for Business®), Web tools, and Global Shipping Software (GSS) or other USPS-approved software. First-Class Package International Service™ (FCPIS) items paid for at post office retail counters and being mailed to eligible countries listed HERE can be tracked using the barcode of the PS Form 2976 (customs form) which begins with the prefix LC. What is Electronic USPS Delivery Confirmation International (eDelcon)? Electronic USPS Delivery Confirmation International (eDelcon) service provides tracking information which includes the date and time an article was delivered or, if delivery was attempted but not completed, the date and time of the delivery attempt. You can the check the delivery status of an item by going to USPS.com and clicking on the "USPS Tracking" feature. This service is designed to improve customer service and strengthen the business-to-customer commerce channel. It is available for First-Class Package International Service (FCPIS) items and the following Priority Mail International Flat Rate items: Flat Rate Envelope Legal Flat Rate Envelope Small Flat Rate Envelope Window Flat Rate Envelope Padded Flat Rate Envelope Small Flat Rate Box DVD Flat Rate Box Large Video Flat Rate Box What Other Standards Apply to Electronic USPS Delivery Confirmation International Service? The following additional standards apply to Electronic USPS Delivery Confirmation International service: Electronic USPS Delivery Confirmation International service may not be combined with any other international extra services. No refunds, inquiries, or claims are offered, and indemnity is not provided. Customers are not able to obtain tracking information by contacting the U.S. Postal Service by telephone. Postage Payment Methods Mailers may pay for Electronic USPS Delivery Confirmation International items by using postage validation imprinter (PVI) labels, postage meter imprint, USPS-approved PC Postage, Click-N-Ship postage, or permit imprint. Customers may apply postage with a customer meter. Price Eligibility Only items paid with USPS-approved PC Postage (with the exception of Click-N-Ship) or permit imprint are eligible for the applicable Commercial Base or Commercial Plus price for the postage portion of the mail piece. Electronically generated customs forms that are not generated with PC Postage or a permit imprint, (i.e., USPS® meter label solution (formerly known as Click-N-Ship for Business®) or Web tools) or that are generated with Click-N-Ship are charged the retail price.

Product Questions

Are your products vegan?

While most of our products are vegan we do have some that are not. Click here for a list of all of our products that are vegan.

Do you use perfumes or artificial fragrances?

At Simply Radiant Beauty our 100% Pure products are truly 100% pure: no synthetic chemicals, chemical preservatives, artificial fragrances, artificial colors, harsh detergents or any other unhealthy toxins.

How long do your products last once I open them?

Simply Radiant Beauty Products can last up to 9 months if stored properly.  We suggest that you store your products in a cool, dry place.  

Are your products safe for sensitive skin?

Yes! Simply Radiant Beauty doesn’t use any harsh chemicals or synthetic ingredients our products are ideal for someone with sensitive skin.

Do you use nano size titanium dioxide and zinc oxide in your sunscreen?

Simply Radiant Beauty only uses Non-Nano Zinc Oxide. When possible we use naturally derived UVA/UVB blockers such as Shea Butter, Coconut Oil, Carrot seed Oil, Almond Oil, and Red Raspberry Seed Oil.

Skin Conditions

What is Milia?

A milium cyst is a small, white bump that typically appears on the nose and cheeks. These cysts are often found in groups, and in these cases are called milia. The cysts occur when keratin becomes trapped beneath the surface of the skin. Keratin is a strong protein that is typically found in skin tissues, hair, and nail cells. Milia can occur in people of all ages and are typically found on the face, eyelids, and cheeks. Reference

Products that we recommend for Milia:

 

What is Rosacea?

Rosacea is a common skin disease. It often begins with a tendency to blush or flush more easily than other people. The redness can slowly spread beyond the nose and cheeks to the forehead and chin. Even the ears, chest, and back can be red all the time. Rosacea can cause more than redness. There are so many signs and symptoms that rosacea has four subtypes:

  • Erythematotelangiectatic Rosacea: Redness, flushing, visible blood vessels.
  • Papulopustular Rosacea: Redness, swelling, and acne-like breakouts.
  • Phymatous Rosacea: Skin thickens and has a bumpy texture.
  • Ocular Rosacea: Eyes red and irritated, eyelids can be swollen, and person may have what looks like a sty.

With time, people who have rosacea often see permanent redness in the center of their face. Reference

Products that we recommend for Rosacea:

What is Hyperpigmentation or Dark Spots?

Hyperpigmentation is the production of excess melanin causing dark spots on the skin. Age spots, liver spots, freckles, sun spots, pregnancy mask are all types of hyperpigmentation and there are several treatments available to reduce or remove the darker skin. Hyperpigmentation refers to areas of skin where an excess of melanin has been produced and formed deposits, causing skin patches that appear darker than the surrounding skin. Common skin areas that experience hyperpigmentation or dyschromia are the face, arms, and hands. Age spots, liver spots, freckles, sun spots, melasma, and any typical dark or brown spots in the skin are examples of hyper pigmentation. Reference

Products recommended for Hyperpigmentation or Dark Spots:

What are Eczema & Psoriasis?

Eczema: Rather than a specific condition, eczema is a group of unrelated diseases that have a similar appearance. When it is new eczema, the affected skin appears red and elevated with small blisters(vesicles) containing a clear fluid. When the blisters break, the affected skin will weep and ooze. In older eczema, chronic eczema, the blisters are less prominent and the skin is thickened, elevated, and scaling. Eczema almost always is very itchy. Reference

Psoriasis: Unpredictable and irritating, psoriasis is one of the most baffling and persistent of skin disorders. It's characterized by skin cells that multiply up to 10 times faster than normal. As underlying cells reach the skin's surface and die, their sheer volume causes raised, red plaques covered with white scales. Psoriasis typically occurs on the knees, elbows, and scalp, and it can also affect the torso, palms, and soles of the feet. Reference

Products recommended for Eczema & Psoriasis:

What are Acne & Blemishes?

Acne is a condition that affects the skin’s oil glands. The small holes in your skin (pores) connect to oil glands under the skin. These glands make an oily substance called sebum. The pores connect to the glands by a canal called a follicle. Inside the follicles, oil carries dead skin cells to the surface of the skin. A thin hair also grows through the follicle and out to the skin. When the follicle of a skin gland clogs up, a pimple grows. Most pimples are found on the face, neck, back, chest, and shoulders. Acne is not a serious health threat, but it can cause scars. Reference

Products recommended for Acne & Blemishes:

What Are Black Heads?

Blackhead: A familiar term for what is medically called an open comedo. A comedo, the primary sign of acne, consists of a widened hair follicle filled with skin debris, bacteria, and oil called sebum. A blackhead has a wide opening to the skin and is capped with a blackened mass of skin debris. In contrast, a closed comedo, commonly called a whitehead, has an obstructed opening to the skin and may rupture to cause a low-grade skin inflammatory reaction in the area. Reference

Products we recommend for Black Heads: 

What Are Dry Patches?

Have you ever noticed small dry patches on skin around your body? This issue is common enough that most people will notice it at least once in their life, if not more. In most situations, random dry skin patches don’t indicate anything serious such as a skin disease or condition; instead they are due to using harsh soaps, wearing itchy clothing, taking long and hot showers, or misusing moisturizer. In other cases, however, medications may be to blame for these dry spots. Reference

Products we recommend for Dry Patches:

What Is Oily Skin?

Oily skin refers to a skin type that is shiny, thick, greasy and heavy textured skin especially on the T-zone (from your forehead, all through to your nose and chin). When you have it, you will notice the excessive oil on your skin at midday, and this might melt down all the makeup you are wearing if it is not for oily skins. It is common in younger women but as they age, their skin becomes much drier. To help you identify it, oily skins are characterized by greasy feeling, shinny looks, enlarged pores (visible), often breakouts, spots, blackheads, pimples, and other blemishes due to the excessive production sebum by the overactive or hyperactive sebaceous glands (glands that produced oil) than it is needed. Reference

Products we recommend for Oily Skin

What are Tired Eyes / Dark Circles?

It is often claimed that periorbital dark circles are caused by tiredness or working too hard or even just staying up late. While this can be true, the truth is that your genes play a huge role here. So what exactly is happening when you get dark circles under or around your eyes? Simply put, periorbital dark circles are a result of the thin layer of skin below your eyes showing the blood vessels and the blood they contain more clearly than anywhere else on your body. (For reference, this skin around your eyelids, called periorbital skin, is on average about 0.5 mm thick compared to an average of about 2 mm thick on most of the rest of your body.) Reference

Products we recommend for Tired Eyes / Dark Circles:

What is Aging Skin?

Our skin is at the mercy of many forces as we age: sun, harsh weather, and bad habits. But we can take steps to help our skin stay supple and fresh-looking. How your skin ages will depend on a variety of factors: your lifestyle, diet, heredity, and other personal habits. For instance, smoking can produce free radicals, once-healthy oxygen molecules that are now overactive and unstable. Free radicals damage cells, leading to, among other things, premature wrinkles. There are other reasons, too. Primary factors contributing to wrinkled, spotted skin include normal aging, exposure to the sun (photoaging) and pollution, and loss of subcutaneous support (fatty tissue between your skin and muscle). Other factors that contribute to aging of the skin include stress, gravity, daily facial movement, obesity, and even sleep position. Reference

The products we recommend for Aging Skin:

Have a question not answered above?

Send us a note and we will get back to you right away. Click here for our contact form. 

Simply Radiant| Organic Skin Care| Natural Skin Care| Vegan Skin Care| Best Organic Skin Care Products, a women owned, family owned company.